JN
Janeline Noble-Hite
1 reviews | Active since Jan 2019
19 Aug 2024, 07:48
****mers log ***** case and Capitec believe them!
I've been unable to use my account for more than 2 weeks now, seems like Capitec protects the ****** more as what they protect me as a client.
There's no Matter if urgency, they treat you like you are absolutely nothing! I'm supposed to be assisted by Stephanie James but I need to chase her for feedback, she doesn't even know what is required of me to resolve this ***** case:***6
another case popped up on my email:Your Account Has Been Identified In Suspected ***** ***0
I went to the police station to get my advidait but nobody at Capitec cares.
In the meantime I am being crippled from using all my accounts
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
19 Aug 2024, 08:18Hi Pintar, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply19 Aug 2024, 08:18
Official
Hi Pintar, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
JN
Janeline Noble-Hite's updateReviewer Update
19 Aug 2024, 08:29I've been assigned to so many people but nobody resolves my case, they have no sense of urgency to resolve it. There is no SLA and no clear communication of what is requested from me! My daughter's school has been deactivated because I can't use my account to receive funds and pay.
JN
Janeline Noble-Hite's update19 Aug 2024, 08:29
Reviewer Update
I've been assigned to so many people but nobody resolves my case, they have no sense of urgency to resolve it. There is no SLA and no clear communication of what is requested from me! My daughter's school has been deactivated because I can't use my account to receive funds and pay.
JN
Janeline Noble-Hite's updateReviewer Update
19 Aug 2024, 08:31I got an advidait yesterday and I sent it to:
******** so I hope that something happens because the past 2 weeks nothing happened!
******** so I hope that something happens because the past 2 weeks nothing happened!
JN
Janeline Noble-Hite's update19 Aug 2024, 08:31
Reviewer Update
I got an advidait yesterday and I sent it to:
******** so I hope that something happens because the past 2 weeks nothing happened!
******** so I hope that something happens because the past 2 weeks nothing happened!
JN
Janeline Noble-Hite's updateReviewer Update
20 Aug 2024, 14:41I was promised a call absolutely nobody called me. They are quick to block all my accounts but not quick to communicate.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for. All my accounts is still blocked and Capitec has absolutely no care in the world.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for. All my accounts is still blocked and Capitec has absolutely no care in the world.
JN
Janeline Noble-Hite's update20 Aug 2024, 14:41
Reviewer Update
I was promised a call absolutely nobody called me. They are quick to block all my accounts but not quick to communicate.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for. All my accounts is still blocked and Capitec has absolutely no care in the world.
The magic word is just under investigation the entire time...they don't think of the customer when doing these things. You can't even call because all their numbers you are being charged for. All my accounts is still blocked and Capitec has absolutely no care in the world.