****MERS IS THE CORRECT WORD FOR CAPITEC AND ITS EMPLOYEES.

Subject: Complaint: Unresolved Fund Transfer and Account Balance

Dear Capitec Bank ***** Department,

I am writing to express my extreme disappointment and frustration with the level of service provided by Capitec Bank.

On October 15th, I received R15,000 from Ms. Cele (Account Number: ***). After withdrawing R5,000, my account was blocked with a balance of R10,600.

Issue 1: Account Blockage

I provided clarity and documentation, and my account was unblocked. However, I was informed that the R10,439. balance would be returned to Ms. Cele of which it was not done.

Issue 2: Unresolved Fund Transfer

Despite this assurance, neither I nor Ms. Cele has received the funds.

Demands:

1. Immediately reinstate my account balance of R10 439.00 2. Provide a clear explanation for the account blockage and unresolved fund transfer. 3. Conduct an internal investigation into this matter.

I request prompt attention to this matter and resolution.

This is becoming sickening honestly. Sincerely,

Phakamani Makhanya *** Account Number.