****MERS

Dear Capitec, I am extremely frustrated with this unauthorised transaction, and when I report it as a disputed transaction, you tell me to my face that you can’t help me. I would not have noticed this transaction because I unsubscribed from this a long time ago. They did stop taking the money, and I have never reinstated my subscription with Apple. Even on my profile, it still shows as cancelled and not active. The case number is ***6. You really don’t seem to care about your clients. This is very selfish, because I am your client, and when this transaction happened, it also caused me to be charged all these unnecessary fees. I do not collect money like rainwater; I work hard for my money. Even if it is just a cent, it can have a huge impact on a child’s life. It could be transport money or even payment for extra classes. I am requesting a full refund of all my money and all the fees I have been paying because of this transaction. I am very disappointed in your security and your customer service; it is pathetic and an embarrassment. I will write this every day if I have to until you sort this out. I am sick and tired of people taking my money without my consent.