****mers

I bought a Blue voucher via the capitec app to the value of R180 on the 12th of May 2024 payment went twice, Blu Label passed credit on the 7th of Jun however capitec bank can't credit me back. I am always told my case is open and active and they still investigating. What are they still investigating because Blu label credited them why can't they just give me my money back now. Agents will just leave me hanging and be transferred to another one every time I try to reach out. I've been following up on both since this happened and I'm always told the same thing.