SM
Sinenhlanhla Mkhonkosi-Ntekati

1 reviews | Active since Jun 2019

18 Jul 2023, 14:52

****MERS

Actually I wish if the was anyway I could have 0 rate for this bank, banking with capitec is really a **** capitec is ****ming people with their useless 24 hour customer care. on the 7th of July the transaction was performed on my account luckily I got message as it happened and call a customer care line to stop the payment and to my surprised a very rude guy told me that there was nothing that the bank can do I buy online I compromised my bank. It is so amazing that whenever it`s me who is performing the transaction on my account I would receive the bank notification to approve the transaction or even an otp but when they are stilling our hard earns money nothing. I fail to understand that on all 4 major banks in South Africa you can stop the payment but with capitec you can not. The only assistance you get at capitec customer care is being treated like a you insane.

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Replies (3)
Capitec Bank
Capitec Bank's reply18 Jul 2023, 15:06
Official
Good day Sinenhlanhla

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

SM
Sinenhlanhla Mkhonkosi-Ntekati's update19 Jul 2023, 20:38
Reviewer Update
Hmmmm I wonder and really wonder what went wrong to capitec bank. I received an sms that my complained is closed and call the customer care number boom to my surprised I must call a *****ulent merchant and ask for refund like seriously is it possible to call someone you don’t know? I have no energy to fight but would like to know what’s stopping Capitec Bank from stopping un authorized payment with a minutes while other banks can stop it even after the day or as long as funds are not cleared. Are consultants part of the ****s and ***** happening on our accounts?
SM
Sinenhlanhla Mkhonkosi-Ntekati's update21 Jul 2023, 07:51
Reviewer Update
Today it’s the 21st of the month. I called capitec on the 7th of July just to stop the *****ulent payment on my account. I understand that it takes days for international transactions to be cleared. As it takes up to 12-48 hours for payment to other banks to cleared. Please just for once answer me please. What is difficult for capitec to stop the payment when you are ****med by unknown people and make it easier for capitec to stop and freeze people accounts when they feel like. Please make me understand.