TM
Tembisa M

1 reviews | Active since May 2019

11 Sept 2024, 10:21

****mers

Not me sending myself cash send from my capitec account infront of the ATM and tried to withdraw the money and the machine made a noise and went silent. 300 rand not received but on the app it reflected as redeemed didn't move in front of the ATM called capitec only for them to advise they will investigate but I withdraw to get the money and I had to leave without my money. Capitec is truly pathetic and I don't move around with my cards cause avoiding ****mers but the biggest ****mer is actually.

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Sept 2024, 11:16
Official
Good day Tembisa Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
TM
Tembisa M's update12 Sept 2024, 08:36
Reviewer Update
Good day

Received a call yesterday and I was advised my cash send has been returned to my account as redeemable. Didn't expect it to be resolved by yesterday but I went to withdraw my money after updating my pin. Thanks alot