Merisa

I bought electricity from them on my app in December 2019, I did not get the sms with the token, I called them and they advised its been logged and will be resolved soon, new year i email them AGAIN still no token sent, 10 Jan 2020 I get an email from client services stating my issue has been resolved, its the 13 Jan 2020 still no token , they seem not to care , that the client is still waiting, What the hell is happening in SA that customer is going down so far the drain.......