MERCHANT MACHINES SWITCHED OFF WITHOUT ADVICE

WE HAD A WRITTEN ARRANGEMENT IN PLACE WITH JANINE VERMEULEN RE OUR ARREAR COMMISSION AND RENTAL.. WE ARE GOING THROUGH SOME CHANGES AND NEEDED ASSISTANCE FROM CAPITEC TO SEE US OVER THE CHANGES... TODAY FINDS OUR BANK ACCOUNT OVERDRAWN WITH NO DEPOSIT AMOUNT FROM CAPITEC AS AFTER CALLING JANINE WE DISCOVER THAT CAPITEC SWITCHED OUR MACHINES OFF FOR NO CREDIT TO OUR BANK ACCOUNT AND THEY DEBITED OUR BANK ACCOUNT WITH THE FULL AMOUNT .. WITH NO ADVISE OR PHONE CALL TO US .. THIS IS NOT GOOD BUSINESS PRACTICE AS WE BELIEVE THAT WHEN AN ARRANGEMENT IS IN PLACE WITH OUR BANK THAT ARRANGEMENT SHOULD BE DISCUSSED WITH US SHOULD WE NOT MEET IT. NOT JUST DEBIT US WITH A NEW ARRANGEMENT AS IT SUITS THE BANK! THATS NOT BEING CUSTOMER CENTRIC.. OR IS OUR BANK ONLY THERE IN GOOD TIMES AND NOT IN BAD??