1 reviews | Active since Nov 2025
Merchant Loan
I’m posting this to create awareness and hopefully get assistance, because I am not getting any help from Capitec inside the branch or through email, despite trying repeatedly for weeks.
Capitec has made a serious error on my credit profile by capturing my merchant loan as if I am paying R34,000 per month, which is completely incorrect.
✔️ My actual monthly instalment (as per my signed agreement) is R3,359.10 ✔️ The total merchant loan amount was R34,000, NOT the monthly repayment ✔️ Even the branch manager at Capitec Bayside confirmed that this is an error on their system ✔️ Two dealerships have now declined my car finance because the credit bureau sees the incorrect amount ✔️ I need a car urgently for a second job I was offered — and without correcting this error, I cannot get finance and the job is now at risk
I have:
Gone into the branch multiple times
Spoken to the branch manager
Sent several emails
Tried to escalate to a team leader
Contacted Capitec through every channel possible
But despite all of this, the error has still not been corrected, and I am not receiving further assistance or any progress.
This is now affecting my job opportunity, my ability to get a vehicle, and my livelihood. I’m simply asking Capitec to correct the incorrect information they captured.
If anyone has contacts, advice, or knows how I can escalate this further to get urgent help, please let me know. 🙏
📱 You can contact me directly on: ***
Thank you for your reply. However, I need to highlight that I have been waiting for assistance since last week Thursday, and every day I am told “one day only” or “you will be contacted shortly.” It is now Wednesday, almost a full week later, and I still have not received any proper assistance or follow-up.
This issue is extremely urgent and continues to affect my ability to secure vehicle finance and a job opportunity. I cannot wait any longer without real progress.
I want to be very clear:
✔️ If I do not receive a proper call by tomorrow, I will be escalating this matter further to all social media platforms as well as the Banking Ombudsman.
✔️ When I am contacted, I do not want another call-centre consultant who cannot assist me or transfers me repeatedly.
✔️ I want someone with authority, someone senior who has the ability to correct the error on my profile and resolve this matter properly.
I have been passed from person to person for nearly a week, and the error remains unresolved. This issue was created by Capitec, and I expect urgent assistance from someone who can take ownership and correct it.
I look forward to a proper call tomorrow.
Kind regards,
Dianne
📞 ***
Thank you for your reply. However, I need to highlight that I have been waiting for assistance since last week Thursday, and every day I am told “one day only” or “you will be contacted shortly.” It is now Wednesday, almost a full week later, and I still have not received any proper assistance or follow-up.
This issue is extremely urgent and continues to affect my ability to secure vehicle finance and a job opportunity. I cannot wait any longer without real progress.
I want to be very clear:
✔️ If I do not receive a proper call by tomorrow, I will be escalating this matter further to all social media platforms as well as the Banking Ombudsman.
✔️ When I am contacted, I do not want another call-centre consultant who cannot assist me or transfers me repeatedly.
✔️ I want someone with authority, someone senior who has the ability to correct the error on my profile and resolve this matter properly.
I have been passed from person to person for nearly a week, and the error remains unresolved. This issue was created by Capitec, and I expect urgent assistance from someone who can take ownership and correct it.
I look forward to a proper call tomorrow.
Kind regards,
Dianne
📞 ***