Merchant department is pathetic

The Merchant department no longer provides good, or any, service for that matter. Every time there is an issue with the card machine it takes up to 5 days to sort out the issue, although we are promised that issues will be resolved within 48 hours when logging the first call. Previously I was given a new reference number each time until I eventually phoned the customer complaints department. This time I will NOT remove my review because this is a continuing problem and I no longer have any faith in the Merchant department. We are seriously considering a different bank, after more than 10 years of loyal support to Capitec.