Mercantile was great, Capitec is not. Bring back Mercantile.

I have deep frustration with the quality of service I’ve been receiving from Capitec. Given the resources at your disposal, one would reasonably expect a much higher standard of service. Unfortunately, my recent experiences have been so poor and exasperating that I’ve genuinely felt like screaming. I have been going back and forth with their team since Thursday asking for a document. It's almost a week later, and the matter has not been resolved.

It’s particularly striking when comparing Capitec to Mercantile (bought by Capitec). While Mercantile was a smaller institution, its service is notably more responsive and personalised. Capitec, in contrast, seems to struggle with even the most basic support, whether it’s through the app, at a branch, or via your call centre. It feels like customer experience has taken a back seat to scaling and cost-cutting.