Mercantile is just so complacent and lazy

Mercantile Bank has genuinely become so lazy. Transactions that previously took a day or two now take a week and the only thing that can possibly speed processes up is complaining. Very sad that complaints are the only motivation for them to pretend to care.

When you do complain, they copy and paste responses and the call agents just transfer you from person to person to no end. For what it’s worth the general call centre agents are indeed helpful and friendly, but the actual departments that they put you through to ignore the line wilfully and don’t even bother to respond to emails. My personal experience is with the Mercantile/Capitec International Inward Payments department.

Please be warned if you receive money from abroad regularly; this is not the bank for you. More so, if you value dependable and timely service for international payments this is not the bank for you. You are better off utilising Payoneer or a more mature bank like Fnb/Absa.

I did not expect or want a response. This is just an honest review after experiencing the same issues weekly.

Thank you.