Mercantile does not care 1% about customers!

I am leaving the same review as I still have the same issue of not getting notifications from Mercantile to my email. It has been MONTHS! I have tried facebook, emailing, calling and using the online secure chat. Hours, days weeks, months and huge amount of airtime but nothing. After complaining on Hellopeter I got moved to a new banker and put in contact with someone higher up. I am still getting the same runaround and all I get told is that a fault has been logged over and over again. Not once am I followed up with but every week I have to chase to find out what is happening which to me is absolutely nothing as I am given the same BS answer over and over. I have also now been charged R3k when drawing and atm spat nothing out, it has been weeks to sort out and all evidence has been sent. The fact that they cannot get back to me or give me a reference number for this money feels like I have been ******. The staff can be so clueless that the previous business banker I asked 4 times why my card doesn't work at tolls and she said she was looking into it which was a blatant lie as it turns out because her colleagues knew off the bat that cards don't work at tolls. The same lady BLOCKED me on whatsapp which I confirmed by msging from my other number which delivered each msg and showed her profile picture on that number (but not on the blocked one). I complained about this but Mercantile refuse to even acknowledge it or reply that anything would be done. The system has constant issues and very often my card doesn't work. You cannot buy airtime or electricity from Mercantile AT ALL which obviously is needed for running a business. I have asked 3 times to send me the paperwork to close my account and am promised the issues will be sorted out which they do not.

Do not under any circumstances open an account with Mercantile they do not care at all about their customers. My experience over the last 4 months with no issues being properly resolved or anyone actually trying to help me has shown there is 0% chance that Mercantile will give customer support. We took a chance thinking under Capitec they would have good service but it was a SERIOUS mistake we made that we have regretted every since.