mercantile bank/capitec bank

After having my business account as well as personal accounts with mercantile bank for 24yrs it was bought by capitec and now the mercantile clients get treated like absolute ****. Why acquire a bank and its existing clients if you so unprofessional don't have the right resources and have endless glitches in the system? I had my savings account blocked due to FICA requirements which is understandable if we not following procedure correct? However i did not receive a call sms or any kind of counication stating it needs to be updated...so these bank employees are you getting paid to be unprofessional and unreliable? Do we as clients have to guess the bank requirements? It has taken me 2 days to get thia resolved amd 2 days later i still don't have access to to my funds?? How is this acceptable? I just want to close my accounts both business and personal and just end this one sided "loyalty" relationship with a bank that has clearly taken on more than what they can handle. Its disgusting !!!! I never in my 22 yrs with mercantile experienced anything like this . There were known to be a bank that goes the extra mile for their clients ...only to be left in the hands of *********** unprofessional and mostly ******** people