kM
kholofelo M

1 reviews | Active since Jul 2015

31 May 2023, 03:15

MERCANTILE BANK RUNNING BREAKS POPIA ACT AND SHARES PERSONAL DETAILS WITH OTHER CLIENTS

I tried to open a business account last year with a consultant named Dudu Kheswa. I kept struggling with the online signing of the agreement and did notify her but no follow up was done. A few months later I called in and was advised she would get in contact with me. To my surprise no contact followed. Last week I get an email from another client who copied me to say that she is changing her superuser details. I responded in shock that why am I being copied if I do not work for mercantile. The lady responded with a document which had my personal and company details attached to her banking documents for her company. I am very upset, I do not know how my personal details are shared with other clients. I don't know if Dudu is running a *****ulent syndicate with my company details or what is going on. I am going to take legal action for whatever you guys are doing. I'm going to the ombudsman as well with all the screenshots that another client has MY PERSONAL DETAILS!!POPIA ACT!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply31 May 2023, 09:23
Official
Good day 
 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
  
Kind regards 
Capitec Business Banking 
Capitec Bank
Capitec Bank's reply05 Jun 2023, 17:37
Official
Hello Kholofelo M 

In response your complaint, kindly refer to our conversation held on 31 May 2023/ email correspondence sent to you on 5 June 2023, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank