Mercantile Bank possibly the worst Business Banking experience EVER!!!!!!!!!!

I used Mercantile Bank in one of my businesses to run debit orders for many years, so when it came to for me to open another business account I decided out of loyalty I would open a business account with Mercantile. It first took days of backward and forwards to get the account opened. I was the one following up all the time with the "personal banker" Malibongwe Dlamini. A few weeks after my new business venture started, my client in the UK cancelled because of the load shedding issues in South Africa. So I created a new company which meant that I needed to change my bank account name. I requested this to happen in September 2022 - we are now in Jan 2023 and it has still not been done. Mr Dlamini eventually contacted me in late Nov (after I received numerous confirmations from read receipts that he had read my several emails asking him for feedback) he promised to get it done within the next 24 hours. Still nothing. In December I sent another email, this time to be greeted by his out of office message and to escelate to a colleague, which I did, his colleague did not even respond to my query. I have resorted to sending a frustrating email to every Capitec email address for customer experience I can find, and guess what, not a single response for 48 hours from anyone. I will be closing my account and NEVER recommend Mercantil Business to another person. What a disappointment, Capitec, you have bought the bank with the worst Business Banking