Mercantile bank POOOOOOOOR client service

after several phone calls to the bank and call center am still waiting for results as there is money deducted from my account and no one can help you as the account holder and the bank statements and SMS does not correspond as there is money out of the account and NO buddie takes u serous to rectify or help always phone some one ells and nothing gets done as n business i cant believe that they still opperate can senior manidgement perhaps contact me or should we just phone the OMBOETSMAN for the banks and ask for closere of what is going on