Mercantile Bank Pathetic Service

I have become a client of Mercantile Bank about 2mths ago and i have never had good service from them. I have to physically go into the bank to "TRY" and get things done... And still "NO JOY"......

I have now been trying to resolve a debit order issue for over a month, this having submitted all the documentation they required me to submit. I have emailed them and my emails have been ignored. Today I got to speak to a Relationship Banker Sindi Shabangu who promised to escalate the problem and revert back to me.

Service or shall i say dis-service is the order of the day at this Bank and i wouldnt refer anyone to this institution. Its 1 star 🌟 from me, extremely disappointing service.