Mercantile Bank not interested in helping!

<p>I returned a faulty USB hub to Camaro Crossing Matrix on the 21st February, 2017. They would only give me a refund by debit card through Mercantile Bank. This was completed. I waited until 28th February. I contacted my Bank, Standard Bank, but they were not interested in my problem. I then contact Mercantile Bank. They kept on passing me to somebody else. I contacted Matrix Head Office on 1st March, 2017 and spoke to Mr Boshoff who promised to investigate with Camaro Branch. I phoned Camaro Branch on Thursday 2nd March, 2017, the manager said she would call me back. The manager called back on Friday 3rd March, 2017. I was not available when she phoned, and left a message that I would be paid in 14 days time. This is not acceptable. It is not my fault that there is a mix up with Mercantile Bank. Nobody at Mercantile Bank was interested in helping me.</p>