Mercantile Bank/ Capitec Business Banking Worst Bank

The moral of this story is... i f you have a business DO NOT USE Mercantile Bank.

The way my journey started was decent enough despite the fact that they took a few weeks to get back to me to open an account, maybe this should have been a warning to not proceed, nonetheless i did

When they introduced that they do cash backs at retailers it was a blessing and a curse in disguise due to the fact that what they don't tell you is that if you do do a cash back at the retailers recommended, they double deduct your account because their system has a lot of gremlins, The second deduction is placed on hold for a period of 14 days, last i was told, and hopefully released after but for those that process so much sales and do not recon their accounts weekly probably wont pick it up. That's only the start of the problems

I had an issue with a rental holding deposit in Nov/ Dec 2022, this they only got to be sorting out in Feb 2023, because that's how special small business people are to them and i guess their mentality is "You need us more than we need you".

So after numerous deposits and some sales later i got the last issue which literally threw me off the edge. They have since shoved me from call center agent to call center agent, supervisor to supervisor and now between a few managers, hopefully with the rate this is going ill be dealing with the CEO soon.

Jokes aside; this process has taken so long and the customer resolution spits out an answer which the agent just repeats, who has no understanding of what they are saying, so when question about reasonability or logical of what they saying, they like a deer in headlights and funnily enough most of the time the call gets cut( which i think is a tool they have available when they don't know anything). So i have dealt with the following people and if you ever do find yourself dealing with them be very weary and have your ducks in a row because they surely don't i.e. Capitec Business Bank Call Center staff 1. Karen Kelly 2. Marcelle Adams 3. Spenser Noel

The way the process works is that all these people phone asking for information stalling the process and just don't liaise with neither party. Calls are logged with reference numbers but no details. Who does that?

Think twice about the bank you choose... I AM DONE WITH MERCANTILE BANK/ CAPITEC BUSINESS BANKING