Mercantile Bank a Embarrassment for Capitec Bank

Mercantile bank a embarrassment for Capitec Bank! I contact Mercantile bank by email to move my Business account to Mercantile Bank, Have not received a response in a week, I contacted the Mercantile Branch in Tygervallei Cape town, The Banker was not available and I was told they will contact me the next morning, This never happened and 3 weeks have passed, I am a successful business man for 25 years. My franchise have joint Capitec in loyalty, and for that reason I wanted to move my business to Mercantile Bank. Capitec must get rid of Mercantile Bank, and introduce Business banking on their own platform!