CV
Colleen V
1 reviews | Active since Dec 2021
23 May 2023, 13:51
Mercantile Bank
On 20th May An amount of 2500 was taken 2 x by this bank. I have since Sunday been fighting for my money. Still nothing. They do not have a toll free no. So 400 rands later no joy. Their call centre's suck and no one helps. I am so done with them. I am currently sitting with 0.00 in my account as they have put the refund on hold.
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Replies (2)
Capitec Bank's replyOfficial
24 May 2023, 12:30Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Business Banking
Capitec Bank's reply24 May 2023, 12:30
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Business Banking
Capitec Bank's replyOfficial
24 May 2023, 13:29Hello Colleen
In response your complaint, kindly refer to our telephone conversation held on the 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply24 May 2023, 13:29
Official
Hello Colleen
In response your complaint, kindly refer to our telephone conversation held on the 24 May 2023 / email correspondence sent to you on 24 May 2023, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank