JG
John G
1 reviews | Active since Feb 2020
26 Jan 2021, 21:11
Mercantile bank
Beware of mercantile bank!!! I have asked them to refund amounts over 7500 debited my account.They are unable to account for it,this is not a bank but banks sucking from people...unknown debits orders Never open a business account there,they will waste your time
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Replies (2)
Capitec Bank's replyOfficial
27 Jan 2021, 08:40Good day
We acknowledge receipt of your complaint and advise that we are currently investigating the matter. We will provide you with an update in this regard.
Regards
The Mercantile Bank Team
We acknowledge receipt of your complaint and advise that we are currently investigating the matter. We will provide you with an update in this regard.
Regards
The Mercantile Bank Team
Capitec Bank's reply27 Jan 2021, 08:40
Official
Good day
We acknowledge receipt of your complaint and advise that we are currently investigating the matter. We will provide you with an update in this regard.
Regards
The Mercantile Bank Team
We acknowledge receipt of your complaint and advise that we are currently investigating the matter. We will provide you with an update in this regard.
Regards
The Mercantile Bank Team
Capitec Bank's replyOfficial
28 Jan 2021, 18:37Dear Mr. Gwed,
We have noted your complaint listed on 26 January 2021 on the Hello Peter website.
Our records indicate that you entered into property transactions for which valuation fees were payable, and signed a debit order instruction to that effect on 6 January 2021, authorizing the bank to debit the valuation fees from your account accordingly. In light of the aforementioned, the bank was acting in terms of its contract with you and your statement that the bank cannot account for these debited amounts is thus incorrect. We encourage you to contact our customer service team should you have any further queries not only in respect of this query but any other matter pertaining to your loan.
Kind regards
The Mercantile Bank Team
We have noted your complaint listed on 26 January 2021 on the Hello Peter website.
Our records indicate that you entered into property transactions for which valuation fees were payable, and signed a debit order instruction to that effect on 6 January 2021, authorizing the bank to debit the valuation fees from your account accordingly. In light of the aforementioned, the bank was acting in terms of its contract with you and your statement that the bank cannot account for these debited amounts is thus incorrect. We encourage you to contact our customer service team should you have any further queries not only in respect of this query but any other matter pertaining to your loan.
Kind regards
The Mercantile Bank Team
Capitec Bank's reply28 Jan 2021, 18:37
Official
Dear Mr. Gwed,
We have noted your complaint listed on 26 January 2021 on the Hello Peter website.
Our records indicate that you entered into property transactions for which valuation fees were payable, and signed a debit order instruction to that effect on 6 January 2021, authorizing the bank to debit the valuation fees from your account accordingly. In light of the aforementioned, the bank was acting in terms of its contract with you and your statement that the bank cannot account for these debited amounts is thus incorrect. We encourage you to contact our customer service team should you have any further queries not only in respect of this query but any other matter pertaining to your loan.
Kind regards
The Mercantile Bank Team
We have noted your complaint listed on 26 January 2021 on the Hello Peter website.
Our records indicate that you entered into property transactions for which valuation fees were payable, and signed a debit order instruction to that effect on 6 January 2021, authorizing the bank to debit the valuation fees from your account accordingly. In light of the aforementioned, the bank was acting in terms of its contract with you and your statement that the bank cannot account for these debited amounts is thus incorrect. We encourage you to contact our customer service team should you have any further queries not only in respect of this query but any other matter pertaining to your loan.
Kind regards
The Mercantile Bank Team