Mercantile bad service 😑

I opened a business account with Mercantile Bank I received the card but the account was dormant according to them of which I was not aware of that. Inhave been doing transactions on my card machine of which I linked with the account only to be told that the account is dormant and the money is not on the account. I have called numerous times but no assistance. I urgently need to use the money but I'm being sent from pillar to post. This bank is useless. Even the consultants do not seem to know anything they are not helpful. When they advice to open account they don't inform you of any hiccups they promise you good service. I'm sooo angry and I will never advice anyone to open or have any dealings with mercantile nor capitec business. I am now stranded whereas I have money. L