Mercantile A BUNCH OF ASSHOLES!!!!

I have tried to close my business account with them on 04/09/2021 because they where over debiting me and half time the account isnt working, they acknowledged the closure. Account to date is still not closed. They couldnt close the account because of a small negative balance. I recieved this message from the personal banker, Madenea Arend,"Good Morning Dale, on the 6th and 7th of July we experienced issues with VISA which impacted our cardholders transactions processed over those two days. Where some transactions were declined, others honored payments to merchants but client accounts were not debited, in instances of the latter clients accounts were debited with the run on the 3rd Sept. Creating confusion regarding the debited transactions. When your instructions for closure was received the account was in arrears due to the reconsiled payments that were processed on the 6th/7th we have since requested a write off of the negative balance given the incovinience caused. We await authorization and will confirm closure of the account once the excess balance written is off. I apologize for the frustration and inconvenience caused. Regards Madenea". A client made a payment into the wrong account and the full negative balance which is ALOT more went off. I called Madeana Arend and she nicely told me that its money that i owe them. She has a cheek to say that as the small negative balance was suppose to me written off and the account closed. Now i had to loose even more money with an *********** bank again! NEVER i say NEVER use this bank for your business. It is useless and it hardly works when you need it too.