****mer

Good day

Money recenlty went off at my capitec account and i did not get a notification, i only realised the following day when logging into the app. i then phoned customer care and spoke to itumeleng who then told me that its debit 2022 wich was however paid back then, but my question is why is it allowed fro people to come into our accounts and debit for something that has been paid off and capitec tells me im on my own? i then phoned again and spoke to Vivian who advised me to go to my nearest branch as they would be able to assist, i the when to capitec bank hatfield where i was rudely sent back by anele who seemed to be not intrested in assisting me and a very nasty attitude, capitec is probably one of the only banks who cant assist if we are being ****med , this matter should be adressed with urgency so i can close my account and find a better bank who takes clients seriously