MK
Maggy K

1 reviews | Active since Jul 2017

17 Aug 2020, 14:00

Meesha for President

I tranferred money by mistake into my fixed account instead of my flexible acount. I immediately called the Call centre to assist and they told me I have to parly R1500 to unlock my fixed account.

I was upset that I was expected to pay such a huge amount for a mere mistake which I tried to recrify immediately it happened.

They escaled my query to the Complaint department and I was assisted by Meesha. She is friendly, understanding and you can tell that she is willing to assist by her positive spirit.

She was able to transfer the money into the flexible account on 0 charge and updated me on every step.

Capitec Bank is fortunate to have a Consultant like her. She deserves a promotion and raise.

She is the BEST!

0
Replies (2)
Capitec Bank
Capitec Bank's reply17 Aug 2020, 16:05
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Meesha, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management
Capitec Bank

MK
Maggy K's update17 Aug 2020, 16:31
Reviewer Update
Thank you. You are the best.