Mediocre, unprofessional, disappointment

1 month ago, I said complaint, Uber had debited R50 on my account, it was unauthorized debit, according to them in Johannesburg.

I say in cape Town and it's during lock down so it wasn't me and that trip is not recorded on my Uber accoun

they said they will look into it, today a lady from capitec calls me to say I need to pay R150 for them to investigate, so I must pay them to find out why there was an unauthorized debit on my account, is this a **** or what, so disappointed, no thank I'd rather change banks