1 reviews | Active since Jan 2017
****med through Capitec Bank
I was *****ed from Capitec Bank of R42k, when I called in to report it to the ***** department, he laughted at me and insisted I made the payment and that I must just own up and tell him who I paid, his name was Andrew Dyeshana - reference number ***, he told me that I am waiting their time as there is a photo of me so there;s nothing that they can do for me, the more I tried to explain that I did not go into my app, login, take any photo or authorise any payment there more he instent. I then called Capitec Business as my funds were transferred from my Capitec Saving to a Capitec Busuness account, they were equallly unhelpful, at this time the money was already transferred to a Discovery bank account, I tried to give them the business account number the money was transferred to but no one bothered to take me seriously, there I spoke to Yolanda Khubayi, I then went to the branch, there they were equally unhelpful, according to the manager at the Ferndale Mall branch Noluthando Jau, she cannot tell me whether the money is still with Discovery or has already been withdrawn, to date I am waiting for the ***** Manager contact name who said we were not meant to go to the police to report it, all I know is the ***** Manager number is ***. At this point I have no idea whether my money will be recovered or not, these ****mers even had the audacity of disputing some of my debit orders and transferred that money out as well, it is clearly ***** as every month I tranfer R40k for my debit order and if there are excess funds I sometimes transfer it back to my FNB Business account. I am holding Capitec completely responsible for all of this as they should have not effective security systems in place. I want my money in full, I will then close this account as notify all my service providers to change their banking orders for the debit orders to FNB, Every single debit order has bounced, I dont have a cent to name and nobody seems to care of try to be of any assistance to me, I enourage everyone who currently banks with Capitec to move financial service providers and fast as Capitec is completely *********** and does not care at all about the customers, the very people who are paying all their salaries !!!!
It's been a month and still no concrete response from Capitec, they don't even abide by their ow 21 day turn aroun time. The latest is they are waiting for a response from Discovery, I called Discovery yesterday and they told me they cannot devulve any information to me and the consultant had the audacity to tell me his spending too much time on the call.
Is this wha SA has come to?? Should we go back to the old days where money was kept under the matress as it's certainly not safe in YOUR OWN bank account!!
Can someone provide me with their head office address is Jhb as their website is equally useless.
I want the CEO of Capitec Bank to see this review as I want money to be paid back in full without any fees being deducted.
In fact Capitec should be compensating me over and above the hard working money I was *****ed out of for my mental state...
It's been a month and still no concrete response from Capitec, they don't even abide by their ow 21 day turn aroun time. The latest is they are waiting for a response from Discovery, I called Discovery yesterday and they told me they cannot devulve any information to me and the consultant had the audacity to tell me his spending too much time on the call.
Is this wha SA has come to?? Should we go back to the old days where money was kept under the matress as it's certainly not safe in YOUR OWN bank account!!
Can someone provide me with their head office address is Jhb as their website is equally useless.
I want the CEO of Capitec Bank to see this review as I want money to be paid back in full without any fees being deducted.
In fact Capitec should be compensating me over and above the hard working money I was *****ed out of for my mental state...