****med of the R30 airtime I have bought via their App

I have bought R30 airtime on the 27 January 2025 via App, even today I never received that airtime. I lodged the complain the same and they promised to resolve the problem within 3 days but today is the fifth day without any feedback. Capitec is operating like the ****mers......I want that airtime or reverse that money back to the account even though it is too little.