****med from the bank

I was referred to you by Deema. I was ****med an amount of 10k (26/3/2024) from Capitec Bank telephonocally & the person had all my information. The person called using *** between 9h34 till 10h40. Using reference SAJ***. I went to the bank so that they reverse that money and they told me it's not possible as I had an agreement with that person. I tried explaining to them that I did not agree to the person deducting any money from my account hence I reported the matter but the bank continue to decline me. I just want the bank to reverse the money because I don't know the person who called me & he said he was calling from the bank & as he knew all my info which I think the bank has to protect was indeed from the bank. Kindly assist me to get my money back because I insinuate it is an inside job. The bank statement also shows.