****med from my capitec account

On 28th December I was at work when I got a notification that I got ****med from my capitec account ****med tried to deduct R2000 then R1000 which was declined then they proceeded to deduct lesser amount which went through and I was left with R23 in my Account. I went to capitec branches 4times different 4 branches they are sending me pillar to post the first branche I went to they promised to deposit the money that was deducted within 24hrs I'm still waiting with no answer.