****med by Capitec business account owner

I reported a *****ulent case on the 16 of March. The accounts that ***** me are both Capitec Business accounts, I thought the process will be quick since it’s Both Capitec accounts, they are not calling me or anything to let me know how far are they with the process, I am the only one that calls to ask. I am hurt because I was expecting the bank to be quick in helping me out since I need that money to pay my bills and my kids school fees😭😭😭