****MED BY CAPITEC BANK AND ****MERS

i have had a capitec account since i was a teenager and have been using it for well over a decade. A few weeks ago i had a debit order go through my account while i was sleeping for R191.30 (myelectronicsclub)and then shortly after i received another for R142.77 (purefit) with a different reference. i immediately went on my app and tried moving my funds to a different account as i was not sure what was going on and it was late afternoon on a saturday when the capitec nearest to me had already closed- the app was not working and therefore could not transfer funds. i then saw on my app that the transactions appeared under online transactions and not on the debit order tab. I contacted *** and asked consultant i was speaking to what exactly was going on on my app as unauthorised transactions were going through. the attempted to send me a link that i had to accept but for some reason the link kept saying "verification failed and we ended call with her saying she cant help without approval from link and also confirmed it wasnt a debit order. ok cool ."Another transaction went off again from myelectronicsclub. next morning i went to the bank where consultant called ***** department and spoke to ***** department on my behalf (i don''t know why this is done when i should be one speaking so i can ask quetsions to get better clarity). ANyway according to her the transactions were an online purchase and i would have to find the companies and request my money. I explained to them that i did not know these companies and had not purchased from them, she said unfortunately they cant help me. she then suggested that they would be able to block the reference for the two transactions but should the companies change their references their transactions would go thorough as they would have blocked that one specific reference. consultant then said that will be all she can help with i then asked that we close the account as i have no assurance that these transactions would not happen again and Capitec seems to distance themselves from any responsibility (at some point i asked if it was an online transaction would i not get notification and need to go to my app and approve the transaction? she could not respond). I was told i cant cancel the card as there were pending transactions i asked what transactions as money had already taken from account. no answer. i sent Capitec Twitter a DM asking for assistance as i felt that branch was not helpful in providing solution to my problem, the SM account responded and said i need to go to back which i stated i had done and was not assisted and they insisted i should go there. A few days later another two transactions went through with similar amounts and i immediately sent SM account a message to ask how its possible that the same account that was "blocked" as per conversation with branch consultant is now still able to access my money i was told that it was the consultants fault that i was not informed or advised to cancel my bank card as this is best or only way to stop these transactions so i asked so now that consultant had not suggested that what should happen and i was told unfortunately nothing could be done. so not the lady spoke to on phone on saturday or person on SM saturday that i spoke too , not the bank consultant or ***** department person or person on SM could tell me to cancel my card???? and my money vanished!! And no one wants to aco****able and this means people could loose serious money because the bank does not think someone having access to your account without you authorising it is allowed and ethical. disgusting!!