****med by Capitec and Vodacom

Capitec, authorised vadacom to deduct R487.62 without my consent and these deductions come with a fee that you pay for the debit order and a fee to reverse the debit order. I went to capitec to reverse and they asked me to go to Vodacom and vodacom are saying that it was done through an agent on the phone and they cant reverse it. I am absolutely disappointed with this level of incompetence and the inconvenience and financial burden this is causing me. No one is assisting and shifting the blame on each other!! I am extremely frustrated and in South Africa with the introduction of POPIA you need to ask how effective it is if companies are taking advantage like this.