****med

I got money on the 26 May 2023 an amount of R3000.00 to my account and then on the 31 May 2023 R594.00 however i did not get no notification with regards to the amounts coming in to my account went to gateway branch did a bank statement however it shows that immediate online app payments are being done ,however i have never registered for the app on my mobile ever since i had capitec bank . Went into the bank spoke to teller by the name of Hlengiwe she said to me that my money leaves to a Standard bank account asked for the details to open a case and freeze the account she declined . Till today i am not able to get my money i am a singe parent and a bread winner at home as my mom is unemployed have went to the branch twice however no help,I am really stressed to a point where by i am not even to cope at work i have a child to see to . I dont have food in my house . Please kindly help me . For the passed two days i am getting that IT is working on it however all i need to check is who took my money and the account that is Standard bank to be arrested but they do not want to give the details everyday no progress on my matter .