HH
Hein H
1 reviews | Active since Oct 2012
13 May 2025, 15:50
Mbasa Mfamana no service
Did a Cash Send transaction on 4 May. System issues at Capitec Bank. Amount shows debited on my account and redeemed on App, yet funds not received! Special mention of Mbasa Mfamana at Customer Care that sends a mail to me littered with incorrect statements. No clue on what customer service is. I went to branch at Willowbridge too. Consultants don't know what to do with this type of query. USELESS!
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Capitec Bank's replyOfficial
13 May 2025, 17:04Good day, Hein.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 May 2025, 17:04
Official
Good day, Hein.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank