Maybe just this one change

I love Capitec, and I always have, but recently I contacted Capitec support and for some weird reason answered 1 or 2 questions wrong about myself and I was blocked from getting support. I honestly do know that it is done for security reasons, but like there really needs to be more questions that can be asked to ensure I'm the right person. I do believe I have cellphone banking on my phone because I have the APP, but apparently, I was wrong and they were referring to cellphone banking such as dailing * something.

Please is there a way to better it, because now I need to wait 24 Hours for support or go into a branch.