May you please unblock my account, your investigation department must do a proper job because I send the bank confirmation letter pleaseeee

Do I always have to get help only when I am communicating with you indirectly ? I send they information I send before so that I can be assisted and I called FNB to confirm why they said my account is not correct! They said I must send you the Bank Confirmation letter which I did as I am even today using the same account number! Why are you not following up and unblocking my account! And how do you close a matter when my account is still blocked !