SL
Sam L

1 reviews | Active since Jun 2021

14 Jun 2021, 20:56

Matter of wrongful bank transactions and their charges

in the events of May 5th 2021, SARS notified me of ******* transactions in my late wife's (who passed on 12 October 2020) Capitec suspended account, the transaction in question occurred in March 2021, of which I requested to submit a form to Capitec on the 10th of May 2021, requesting that the funds be transferred back to SARS, of which they did not do that, and transferred it into my own Capitec account, whereby I had to go back, to ensure by force that, the funds were transferred back to SARS (which only occurred on the 7th of June 2021), of which they did not want to do that, they choose to provide me alternatives, which were of paying into my ABSA or FNB account, or pay me in cash so that i hand deliver the money to SARS offices, of which i declined all 3 alternatives, and requested that they transfer the money electronically to SARS, and with all the transactions that took place I am, being charged and had to pay for the transactions of the funds which were wrongfully placed into my late wife's account, as well as the wrongful transfer of it into my account, and i am asking for help in resolving the matter

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Jun 2021, 22:02
Official
Good day Sam 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank