MasterCard SecureHell

I'm utterly digusted with how much of a hassel it has been to register for MasterCard Securecode.

I app**** to activate this service on the 3rd of April 2018. I have not been able to use the service since. Your call center operators were helpful however, no one gave the same coherent information. I believe you understand how frustrating that may be. I have, since Monday, been urgently seeking help from your call centre staff as well and went to one of your branches to try and have my issue resolved. I spent an hour in the branch talking to a call centre operator. What is the point of the centre? I was issued a new card and promised that in 24 hours I will be able to use the service.

24 hours later I call into the called centre and spoke to another agent. There were no notes or an incident logged from the day before. This then meant I had to go through the tideous process of having to explain what the issue is.

You should review how you train your call centre staff cause they give us in coherent instructions. I

May I please get help.