ER
Estelle R
1 reviews | Active since Jun 2015
06 Nov 2018, 11:03
Mastercard Secure Code Activation
After two 2 emails re my secure code iro of mastercard usage I have no option but to place this review in great disappointed in a banking institute which I have always held in the most highest regard.
Today will be my third day going in branch to register for a secure code.
I get the sms yes, but when it comes to registering its just not working.
No one is able to tell me what the problem is in brach as well.
I don't exactly live close to the bank so it's costing me to have to continuously go in there to sort out something that should be a relatively hassle free process.
I work nights 6 days a week and should be using my time during the day to sleep and not running around to the bank depleting my energy levels.
I need this sorted out ASAP please, I'm sure you can agree with me that this has gone on far too long!
Estelle Rosenberg
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Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
06 Nov 2018, 14:09 I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply06 Nov 2018, 14:09
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
ER
Estelle R's updateReviewer Update
06 Nov 2018, 14:375 working days is not really a satisfactory response after this situation has been dragging on for so long.
ER
Estelle R's update06 Nov 2018, 14:37
Reviewer Update
5 working days is not really a satisfactory response after this situation has been dragging on for so long.
ER
Estelle R's updateReviewer Update
16 Nov 2018, 18:08It took some time and a lot of frustrations but I wish to thank Capitec Bank for listening to my woes and actually doing something about it. I can testify that Capitec actually went out of their way, representatives contacted continuously, in-store bank assistants namely Thandi at the Blue Route branch really went above and beyond and I am super impressed with the customer services rendered by all involved, but especially Blue Route Mall Capitec Branch.....you are awesome!!!! Thank you muchness
ER
Estelle R's update16 Nov 2018, 18:08
Reviewer Update
It took some time and a lot of frustrations but I wish to thank Capitec Bank for listening to my woes and actually doing something about it. I can testify that Capitec actually went out of their way, representatives contacted continuously, in-store bank assistants namely Thandi at the Blue Route branch really went above and beyond and I am super impressed with the customer services rendered by all involved, but especially Blue Route Mall Capitec Branch.....you are awesome!!!! Thank you muchness
Capitec Bank's replyOfficial
19 Nov 2018, 08:41Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
I will pass on your kind words, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply19 Nov 2018, 08:41
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
I will pass on your kind words, we trust that your future association with Capitec Bank will continue to live up to your expectations.
Complaint Management
Capitec Bank
Best regards,