MasterCard not to use in other countries
I am abroad and I must realize that my "Global One" Master Card seams to be used only on the market-place RSA. Complaining this because I am in trouble paying in Europe, the help was to sent me a standard information. Reading this I ticked off that all points are met. Writing this to the Client care Center and my wish to get a solution solving my problem instead of mass marketing information, nothing happens. May be the department is on a company excursion. They are not focussed in customer satisfaction
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Replies (3)
Capitec Bank's replyOfficial
13 Sept 2021, 18:14Good day Wolfgang
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Sept 2021, 18:14
Official
Good day Wolfgang
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
14 Sept 2021, 17:36I am now at the till for 5 days because my credit card is not working.
During this time I received standard letters about the use of a global card abroad. Wrote to the bank I trust, escalated with the promise to get help within a day - without any reaction. To get to the point -
Capitec "We help you manage your financial life better, so you can live better." It must be so bad for me that this bank doesn't want me as a customer.
Capitec - Not reliable, not trustworthy, not customer oriented
During this time I received standard letters about the use of a global card abroad. Wrote to the bank I trust, escalated with the promise to get help within a day - without any reaction. To get to the point -
Capitec "We help you manage your financial life better, so you can live better." It must be so bad for me that this bank doesn't want me as a customer.
Capitec - Not reliable, not trustworthy, not customer oriented
's update14 Sept 2021, 17:36
Reviewer Update
I am now at the till for 5 days because my credit card is not working.
During this time I received standard letters about the use of a global card abroad. Wrote to the bank I trust, escalated with the promise to get help within a day - without any reaction. To get to the point -
Capitec "We help you manage your financial life better, so you can live better." It must be so bad for me that this bank doesn't want me as a customer.
Capitec - Not reliable, not trustworthy, not customer oriented
During this time I received standard letters about the use of a global card abroad. Wrote to the bank I trust, escalated with the promise to get help within a day - without any reaction. To get to the point -
Capitec "We help you manage your financial life better, so you can live better." It must be so bad for me that this bank doesn't want me as a customer.
Capitec - Not reliable, not trustworthy, not customer oriented
's updateReviewer Update
15 Sept 2021, 16:09another day in the world of Capitec "business as usual"
Still no reaction, but the promise to help within 1 (one) business day. Do you have some unknown public holidays?
Still no reaction, but the promise to help within 1 (one) business day. Do you have some unknown public holidays?
's update15 Sept 2021, 16:09
Reviewer Update
another day in the world of Capitec "business as usual"
Still no reaction, but the promise to help within 1 (one) business day. Do you have some unknown public holidays?
Still no reaction, but the promise to help within 1 (one) business day. Do you have some unknown public holidays?