LN
Lusanda N

1 reviews | Active since Jun 2015

09 Jun 2015, 09:23

Marikana Branch

Thanks to Tshepo who on sat when I asked my nanny to deposit money that I need urgent to my husband's Capitec account he decided to pocket the money for himself. as the deposit was done and slip given to my nanny but no money came to the account. we waited the whole weekend nothing she had to go back to the branch Sunday and was told to come back on Monday with her id as there couldn't see the transaction. luckily she kept the slip. I had to take leave from work as she couldn't come to work Monday she was at the Branch from 10h00 - 18h30 were the Manager was doing an investigation questioning him about the money of which the whole time she was sitting there waiting for this whole process my question was why must she wait for internal investigation? Manager to her Tshepo will have to give the money to her. of which by this time cops were called in , Tshepo had R400 with him and he asked if he can go and get the money from his place. I told my nanny not to go without the money as they waisted enough of her time for her not to get the money. Manager was saying he couldn't take the bank's money to give to her. My question is whose problem is it if their employee was a *****. she suffer

0
Replies (1)
Capitec Bank
Capitec Bank's reply09 Jun 2015, 10:32
Official
Hello Onezwa,

The statements that you make are seen in a very serious light, and definitely does not meet the core values of Capitec Bank or the service excellence that we pride ourselves on.

Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank