Margate Capitec Branch

<p>I am a Capitec account holder at this bank , I wanted my 70 year old mother to have an account at the same bank for obvious reasons.At least 2months ago I called to ask if a pensioner can have an account, I was told NO-which I accepted.</p> <p>A few weeks later I find out that the rules have changed , and again I call the branch to find out what documanatation is required to open an account. I was told its 3 x things . ID copy , Copy of residance & Pension card.</p> <p>My mother leaves in deepest rural area.....we do not have eletricty bills or water bills-we get water from community taps and lights are bought on monthly cash basis. ...My mother goes to Capitiec bank on the 30.08.16 , and immidiately gets told that because shes got a counsellors letter, she can not open the account , the letter is only reserved for people that work & students....otherwise people who dont fit in this must produce a water bill, light bill or clothing account statement with the address....which my mother does not have only the counsellors letter she has.....not only is she being told to leave , they are also giving her a brochure to read the rules.....Now you tell me , a woman of 70years old in a deep rural area- what does she know about reading a brochure....? By the time I was so angry the the first guy i spoke to told me i must not attend or talk to him anyhow.....he then gives the phone to Thobeka , with out telling me that hes handing the phone over ---I continue talking to myself like an idiot and then having to start all over again with Thobeka, such bad customer service!!!!......... Isnt this desrimination? , that because my mother does not have a proof of residence she can not be afforded a bank account? Yes I can go to another bank but really??? </p> <p>Finally I call a number that is supposedly a head office but it puts me stratight to a call centre!!! but I spoke to a super nice lady by the name of Hlengiwe-who took my details to her manager,this call was 30.08.16 , before 12:00PM it is now 15:49 and i havent recieved a call back or feedback......Just AMAZING............</p>