AT
Antonio T

1 reviews | Active since Aug 2016

01 Feb 2017, 10:26

MANAGER AT ROSETTENVILLE TREATING HER STAFF LIKE **** I EXPERIENCED IT WITH MY OWN EYES

<p>I AM PURELY DISGUESTED BY THE PATHETIC SCENE I EXPERIENCED YESTERDAY AT CAPITEC BANK ROSETTENVILLE JOHANNESBURG YESTERDAY WHERE A MANAGERESS ACTUALLY CALLED A YOUNG GIRL STUPID AND THAT SHE HAS TERRIBLE CUSTOMER SERVICE SCREAMING WE ALL LOOKED AT THIS WOMAN I ACTUALLY TOLD MY WIFE WHEN I GOT INTO THE CAR I HAVE TO STAND UP FOR THAT YOUNG COLOURED GIRL BECAUSE SHES A CONSULTANT THAT YOU CAN CLEARLY SEE IS BEING VICTUMIZED BY A PATHETIC DISGUSTING WOMAN WHO I CAN SURELY SAY HAS NO PEOPLE S****S AND I AM STARTING TO QUESTION IF THE STAFF ARE BEING TREATED LIKE DOGS IS MY MONEY SAFE IN SUCH A BANK. I WANTED TO TAKE OUT A R150.000.00 LOAN YESTERDAY TO PAY OFF MY DEBTS BUT WHEN I WITNESSED THAT I PRACTICALLY BECAME FRANTIC BECAUSE COMING FROM A RETAIL BACK GROUND I KNOW THE SLA AND I KNOW THAT FACE TO FACE CUSTOMER SERVICE IMPACTS BUSINESS REVENUE MORE THEN TELEPHONIC....... I TOOK THE INITIATIVE TO GET THE CONSULTANTS NAME WHO HAS BEEN VICTIMIZED IN SUCH AN UNPROFESSIONAL MANNER HER NAME WAS CASLIAN OR CASLYN SOMETHING LIKE IF YOU COULD WITNESS THE SCENE I WITNESSED YESTERDAY BELIEVE ME YOU WOULD HAVE DONE AS I DID AND LEAVE THAT BRANCH AS I DID AND TO TOP IT OFF I SAW THIS CONSULTANT CRYING MOMENTS AFTER THAT I AM BRING THIS TO YOUR ATTENTION TO MAKE SURE THAT YOU SORT THIS MANAGER OUT I WILL FOLLOW UP WITH THAT CONSULTANT I WILL MAKE A SPECIAL VISIT ON SATURDAY TO THE BRANCH TO MAKE SURE THIS HAS BEEN RESOLVED BECAUSE BY THE LOOKS OF IT YOUR STAFF AT THAT BRANCH IS UNDER A WOMAN THATS NOT FIT FOR THE JOB AND I CAN GARANTEE YOU IT WILL AFFECT YOUR PROFITS SOON. MAKE SURE THIS MATTER IS SORTED OUT BY END OF BUSINESS FRIDAY OR I WILL GO VIRAL WITH THIS I WILL GO TO THE BRANCH PERSONALLY TO FOLLOW UP IF IT HAS BEEN SORTED OUT I URGE THE PUBLIC TO VISIT THE BRANCH TO WITNESS THE TERRIBLE ATTITUDE OF THAT MANAGER </p>

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Capitec Bank
Capitec Bank's reply01 Feb 2017, 11:31
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank