DC
Derek C

1 reviews | Active since Mar 2009

28 Apr 2026, 14:26

Manage to make DebiCheck worse than normal debit orders

Capitech Bank has registered a debit order on my account which I did not approve "Bank to bank approval does not require direct client confirmation." and proceeded to state if there is a problem I am on my own "Please be advised that DebiCheck transactions cannot be reversed or disputed through the bank. Any queries, corrections, or disputes must be addressed directly with the merchant involved"

So if I have a merchant that collects on a out dated DebiCheck mandate I am on my own, even through I did not even approve it at the bank in the first place

Trying to deal with support is the worst experience possible with copy and paste answers that contradict each other. Logging a complaint is not much better

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Apr 2026, 15:07
Official
We’re currently experiencing an influx of requests at the moment, which can lead to longer wait times. We appreciate your patience and assure you are prioritised. Just to make sure I understand you correctly, can you confirm you woould like to stop unauthorised debit order?
Capitec Bank
Capitec Bank's reply28 Apr 2026, 15:12
Official
Are ou still with me?
DC
Derek C's update29 Apr 2026, 16:27
Reviewer Update
To summarize Captech's response. They will pay any debit order submitted by a merchant, and if they merchant and if there is a issue, speak to the merchant. They will not assist, and even if you have them on the phone, they will not even confirm information provided by me that contradicts information provided from the merchant