KM
KAMOGELO M
1 reviews | Active since Feb 2019
07 Sept 2019, 11:18
Mall@Reds Capitec Manager
Worst service ever from the manager nogal. What are those tickets for? The Capitec Manager at Mall@reds is helping customers based on color. We have been sitting here waiting for help, immediately when white people came in he stood up and helped them without asking us if we have been helped. He made them skipped the queue. Worse part is we have been waiting for so long to be serviced. Despite of us raising the concern, he continued servicing them, when we asked for the manager he laughed and told us he is the manager.
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Replies (1)Capitec Bank's replyOfficial
09 Sept 2019, 09:06I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply09 Sept 2019, 09:06
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
