Mall @ Mfula disgraceful Service

Why is there no option for zero star Rating?? From Very Good Service to the worst service I have ever experienced.

I have 3 Capitec accounts where 2 of them is for my children whom have a small business by selling plants after school and in holidays I teach my children the from a very young age to save since their little business is quite profitable. The business brings in a lot of cash in R10, R20, and R50's thus i will do a deposit for them in separate accounts. In the past i just went inside my branch, Piet Retief@Mfula Mall, and the deposit was done without hassle. Today as I enter I was told that no deposits inside the bank is done, since the ATM is working and since covid they have been told that no deposits inside the bank are done, on which I rep**** that is a load of nonsense as I did a deposit inside at the same branch about 3 week ago. The lady then told me they do not do deposits inside and Ill just have to go outside to do my deposit at the ATM. Then I raised my voice and a gentleman stepped in and told me that i just have to go outside and do my deposit there. I then told them that is utter nonsense and whats the use of having a branch nif i cant deposit my money inside at a teller. The branch manager then stepped in and said I'm welcome to do my deposit inside and I'll just have to take a seat and wait for the employee from outside at the atm. OUTSIDE at the ATM????? I'm curios, so now CAPITEC bank is assisting customers outside the bank but none inside the bank on deposits? If I had only a couple of notes to deposit i would go outside and stand in the very long queue but since i have about 150 notes with me and 2 bank accounts and the ATM limit of only 40 notes that did not make sense to go there

CAPITEC you have lost my trust and you have gone from great service to being just another fat cat in banking with your bad attitude towards service.

I have now done a hassle free deposit at my business bank and have requested them to open 2 accounts for my children and i will be closing all my Capitec accounts ASAP