MM
Mahlori M

1 reviews | Active since Jun 2022

09 Oct 2023, 19:11

Malfunctioning ATM while depositing cash into my account via ATM

Marindi Mahlori Jones *** *** Reference matter: ***

I went to Capitec Carlton centre (time was about (13H00- 14H30), to deposit R2400-00 to pay for something via EFT. The machine went out of order while i am depositing..

I reported it Tsakani the first attendent at the door .. she told me to enter for help (slip 171). Consultant Judith, tried her best to reach out to others for help. No one could assist in time. I went there three times to check if there was any response but nothing yet...

Im am not prepared to lose R2400 at this point... Capitec pls attend to my matter... i am very anxious right now.

Concerned client.

Should i stop banking with capitec? Solve my matter; because i need the money urgently..

Kind regards Marindi MJ

0
Replies (3)
Capitec Bank
Capitec Bank's reply09 Oct 2023, 20:04
Official
Good day Jenene 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
MM
Mahlori M's update10 Oct 2023, 16:23
Reviewer Update
I haven't received any call today, i am very disappointed in your service.

Attend to my matter so that i can change to another bank..

This service is awful.. it has been more than 24hrs now.


Capitec Bank
Capitec Bank's reply11 Oct 2023, 17:30
Official
Good day Mahlori  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank